RETURN POLICY

BIG JOE COFFEE ACCEPTS RETURNS BY WAY OF A 30-DAY WORRY FREE GUARANTEE.

Simply reach out to us at the form below and we’ll be happy to make it right. Enter order number and date of purchase.

    At Big Joe, your satisfaction is our guarantee.  If for any reason you are not 100% satisfied with one of our products purchased directly through the Big Joe Coffee website, you may return it within 30 days of purchase for a refund.
    To Return an Item:
    • Please contact Big Joe via support to initiate your claim. If purchased at Amazon.com please follow their return policy and process.
    • We require proof of purchase to honor a refund. Please have your order number and proof of purchase available.
    • All claims must be received within 30 calendar days from the date of purchase.
    • Once your return claim has been approved, Big Joe will reimburse the original purchase price to the original method of payment within 72 hours. Please allow 7-10 business days for your credit to post to your bank account.
    The following may not be returned:
    • Any item not purchased directly through our official website at bigjoecoffee.com.
    • Items over 30 days from the date of purchase.
    • Items missing an order number and proof of purchase from bigjoecoffee.com.